5jlg Casino Privacy Policy

1 Introduction

5jlg Casino ("5jlg," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the 5j lg platform at 5jlg.app. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you access or use our website, mobile applications, and all related services (collectively, the "Platform").

This Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by 5jlg in connection with the Platform. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request closure of your account by contacting our support team.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 5jlg Casino is the Personal Information Controller responsible for your personal data collected through the Platform.

5jlg has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. Contact details for our DPO are provided in Section 14 of this Policy.

Where 5jlg engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and game software suppliers — those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable law.

3 Personal Data We Collect

5jlg collects personal data from you directly, automatically, and in some cases from third parties. The categories of personal data we collect include:

We do not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID numbers), it is handled with heightened security measures.

4 How We Use Your Personal Data

5jlg uses the personal data we collect for the following purposes:

• Account creation and management: To register your 5jlg account, verify your identity, and manage your ongoing relationship with us.
• Service delivery: To provide access to games, process deposits and withdrawals, apply bonuses, and deliver all features of the 5jlg Platform.
• Identity verification (KYC): To comply with anti-money laundering (AML) obligations and PAGCOR regulatory requirements by verifying that you are who you say you are.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal or prohibited activities on the Platform.
• Regulatory compliance: To meet our obligations under Philippine law, including the Data Privacy Act, Anti-Money Laundering Act (AMLA), and applicable PAGCOR regulations.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Responsible gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and apply responsible gaming tools where appropriate.
• Marketing communications: To send you promotional offers, bonus notifications, and news about 5jlg — but only where you have opted in to receive such communications.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 5jlg Platform.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with the Platform or your account.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 5jlg processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and 5jlg — specifically, to operate your account and deliver gaming services.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations and PAGCOR licensing requirements.
• Legitimate interests: Processing is necessary for 5jlg's legitimate interests in fraud prevention, platform security, and business analytics, provided those interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

5jlg does not sell your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to process deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory obligations.
• Game software providers: Licensed game studios and live casino operators whose games are hosted on the 5jlg Platform. These providers may receive limited technical data necessary to deliver their games.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who support the operation of the 5jlg Platform.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• Legal and professional advisers: Lawyers, auditors, and other professional advisers engaged by 5jlg in connection with legal proceedings or compliance matters.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 5jlg's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party processors engaged by 5jlg are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with 5jlg's documented instructions.

7 Cookies & Tracking Technologies

5jlg uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and gather analytics data. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in to your 5jlg account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the Platform — such as which pages are visited most frequently and how long sessions last — to help us improve the Platform.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 5jlg Platform. For more information on managing cookies, refer to your browser's help documentation.

8 Data Retention

5jlg retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with 5jlg, plus a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, unless a longer period is required for legal proceedings.
• Marketing data: Retained until you withdraw your consent to marketing communications, after which it will be deleted or anonymised within thirty (30) days.
• Technical and usage data: Typically retained in identifiable form for up to twelve (12) months, after which it may be anonymised and retained for analytical purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with 5jlg's data disposal procedures.

9 Data Security

5jlg implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 5jlg Platform.
• Encryption at rest for sensitive personal and financial data stored on 5jlg servers.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their job function.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Multi-factor authentication (MFA) for internal systems access by 5jlg staff.
• Continuous monitoring of systems for suspicious activity, intrusion attempts, and data anomalies.
• Documented incident response procedures to ensure prompt action in the event of a data breach.

While 5jlg takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your 5jlg login credentials and should notify us immediately if you suspect unauthorised access to your account.

10 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5jlg:

• Right to be informed: The right to be told what personal data 5jlg collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 5jlg holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by 5jlg.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 5jlg's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact 5jlg's Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you.

Please note that certain rights may be limited where 5jlg is required to retain or process your data to comply with legal obligations, including AML and PAGCOR regulatory requirements.

11 Children's Privacy

The 5jlg Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 5jlg does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 5jlg Platform, please contact our support team immediately so that we can investigate and take appropriate action.

12 International Data Transfers

5jlg primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — including game software suppliers and cloud infrastructure providers — may be located in other countries, which may result in your personal data being transferred to and processed in jurisdictions outside the Philippines.

Where such transfers occur, 5jlg ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law.
• Transfers only to jurisdictions that have been assessed as providing an adequate level of data protection.
• Data processing agreements with all third-party processors that impose binding obligations regarding the security and confidentiality of your personal data.

By using the 5jlg Platform, you acknowledge and consent to the transfer of your personal data to third-party processors in other jurisdictions, subject to the safeguards described above.

13 Updates to This Privacy Policy

5jlg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — 5jlg will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect.

Your continued use of the 5jlg Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the Platform and contact our support team to close your account.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 5jlg, please contact our Data Protection Officer (DPO) or customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the 5jlg Platform.
• Response time: We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a full response within thirty (30) days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

For responsible gaming concerns, please visit our Responsible Gaming page.